Service Forms

automator-logo

Purpose

Service forms enable humans to add information to be processed by their automations. Not knowing what I am talking about?

Example

Let’s take our favourite ITSM tool – ITRP. Assume you want to get information (register a request) from an unknown customer. This makes sense for organizations/teams operating in the Business-to-Consumer space. Via the automator it is possible to create a record of the customer and register what he/she needs.

Ok. We need to provide the possibility to enter that information. Service forms enable the automator to provide forms and process the inputs.

automator-wizard

 

The screenshot shows the minimal information required to register a person in ITRP.

Tired of reading?

I created quickly a wizard where you can register automation ideas as a working example. The purpose is twofold:

  • You can experience Service forms and the automator right now and completely risk free
  • We get more ideas what we can/could automate

So, just try it

k.konwalin@techwork.at

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