Surveys in ITRP | Option 2 Survey Monkey

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In the context of surveys we provide 3 different options:

Survey application Anonymous results? Approach
automator Service Form No Survey result is saved in the custom data field of the linked request. Read more.
SurveyMonkey Yes The automator collects at a configured time the results and stores the aggregated results in a specific ITRP record.
Google forms Yes Similar to SurveyMonkey.

The process

survey-monkey-workflow1

Design:  is done in SurveyMonkey. Surveys are already beautifully designed and you can use a wide range of components.

Connect:  SurveyMonkey and the automator need to be connected. Whenever the automator triggers a survey the link to the SurveyMonkey form is sent out to the customer/end-user.

Get responses: People provide feedback. Details are stored in Survey Monkey. You can start using SurveyMonkey analytics.

Collect: The automator collects already aggregated results periodically based on your insight needs.

Gain insights:  The techwork ITRP_reporting solution automatically provides normalized ready to use SQL fields and tables including the collected feedback/survey data. You can instantly use the data in PowerBI, Excel or other Reporting and Business Intelligence solutions.

k.konwalin@techwork.at

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